Audience

Middle and senior managers, team leaders, project managers and entrepreneurs.

Learning achievements

• Designing a strategy path with OGSM/OKR and converting it into an implementation plan

• Building efficient teams and creating a high performance culture

• Transparent decision-making with RACI/RAPID and conflict management with the Thomas–Kilmann model

• Growth coaching with the GROW framework and providing feedback with the SBI model

• Leading change with Cutter’s 8-step model and managing risk and stakeholders

Syllabus (8 modules, 3 hours each)

1. The mindset of today’s leader

   • The difference between “management” and “leadership”, types of power, professional ethics

2. Strategy to execution

   • OGSM, OKR, strategy map, goal waterfall

3. Structure and decision-making

   • Role design, RACI matrix, RAPID decision making

4. Performance management and KPIs

   • Design SMART KPIs, dashboards, performance meetings

5. Team leadership and culture

   • Motivation in action, norming, organizational mental health, DEI in an operational way

6. Communication and feedback

   • Difficult conversations, SBI feedback, effective 1:1s, short but productive meetings

7. Coaching and talent development

   • GROW framework, career paths, succession planning

8. Change, crisis and agility

   • Cutter model, conflict management (Thomas–Kilmann), risk and scenario writing

Sample Session (3 hours): “Transparent Decision Making with RACI/RAPID”

• Warm-up (10 minutes): Write down a recent decision that was slow or unclear.

• Mini-lesson (30 minutes): What is RACI/RAPID + common mistakes (Owner ≠ Doer, forced consensus).

• Workshop (60 minutes): Stakeholder mapping, RACI drawing for your company’s real project.

• Exercise (30 minutes): Simulate a decision meeting—Recommend, Agree, Perform, Input, Decide roles.

• Reflection (20 minutes): Checklist for faster decisions.

• Assignment (30 minutes): Transfer a real decision to the RAPID model and present the results.

Toolbox (Ready-to-use Templates)

۱) OKR Template

• Objective: “Increase market share in the B2B sector”

• KR1: Reach N new contracts by the end of the season

• KR2: Reducing the sales cycle from 60 to 45 days

• Initiatives: ABM campaigns, sales funnel redesign

2) RACI Matrix (Sample)

| Activity | R (Responsible for Execution) | A (Responsible) | C (Consultant) | I (Aware) |

|—|—|—|—|—|
| Product Definition | Product Team | Product Manager | Sales/Support | All |

3) 1:1 meeting agenda (30–45 minutes)

• Progress and obstacles of the week

• Two-way feedback (SBI)

• Personal development (a skill/resource)

• Decisions/Actions of this meeting

4) SBI Feedback Checklist

• Situation: “At the Monday meeting…”

• Behavior: “When you interrupt a coworker…”

• Impact: “It made her idea unheard …”

• Next: “Next session, hands up for turn.”